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Night Audit Karol Hotel

Company: Mainsail Lodging & Development
Location: Clearwater
Posted on: December 3, 2019

Job Description:

Job Summary:Night Audit covers the overnight shift and closes all reporting functions for the day. The Night Auditor serves as the main point of contact for guests during the overnight hours and is responsible for ensuring exceptional personalized service to all guests.--Essential Functions

  • Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name. Responsible to know all functions to showcase the hotel and the hotels unique story to each guest.
  • Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
  • Produce accurate and timely reports and correctly handle all cash transactions
  • Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
  • Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
  • Balance and audit room revenue, food and beverage revenue, cashiers reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
  • Transmit credit card batches
  • Complete and transmit daily management and accounting reports and supporting documents
  • Assist with MOD (Manager on Duty) responsibilities as needed and act as the hotel ambassador in the absence of management.
  • Perform all Guest Service Representative functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messagesAssist in driving hotel shuttle to locations within 3 miles if necessary
  • Accurate cash handling Hotel Performance
    Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott--Qualification Standards--Education & Experience
    High School diploma or higherPrevious hospitality experience preferredPrevious Marriott experience preferredExcellent customer service skillsExcellent communication skills, both verbal and written--Physical Demands
    Ability to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 40 lbsAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as needed--Mental Demands
    Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary**Please note, we are a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Keywords: Mainsail Lodging & Development, Clearwater , Night Audit Karol Hotel, Accounting, Auditing , Clearwater, Florida

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