PubSec Microsoft Account Executive - Florida
Company: SHI GmbH
Location: Orlando
Posted on: April 26, 2024
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Job Description:
Job Summary
This role is designed to ensure our customers receive the highest
level of service and compelling value for their Microsoft
environment on a daily basis. The PubSec Microsoft Account
Executive will be front and center empowering customers to maximize
their IT investments and more importantly achieve their goals and
key initiatives with accelerated adoption. This role includes
onboarding, retaining, and leveraging Microsoft agreements to drive
additional product sales and services opportunities. This is an
overlay position that will partner Account Executives, Licensing
Executives, Customer Account Managers, Client Success Managers and
other solution or product resources.
ThePubSec Microsoft Account Executiveis an remote office role,
however it is important that the candidate be located in the
Florida territory, as they will be required to frequently visit
Florida customers. The employee may also be required to report to
SHI Headquarters in Somerset, NJ ocassionally for business needs as
determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change
the world through technology. We've grown every year since, and
today we're proud to be a $14 billion global provider of IT
solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge
approach to help them solve what's next. But the heartbeat of SHI
is our employees - all 6,000 of them. If you join our team, you'll
enjoy:
Our commitment to diversity, as the largest minority- and
woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to
you and your family.
World-class facilities and the technology you need to thrive - in
our offices or yours.
Responsibilities
Include but not limited to:
Collaborate with Sales team to capture new customer LOGOs or to
acquire existing customers' Microsoft footprint not currently under
company ownership
Coordinate with multiple resources to ensure customer onboarding of
Microsoft agreements to the company is seamless and effortless on
the customers' part
Ensure customer retention by providing set deliverables as defined
in the customer contract/agreement throughout the life of an
agreement
Advise customers on a routine basis about Microsoft software
programs or other related services
Identify services that ensure the customer will realize expected
business outcomes
Fulfill Support contract and statement of work (SOW) obligations
with quality planning and consistent delivery within the customers'
environment
Capitalize on customers' contracts by collaborating with the SHI
Account Executive for pivots off the install base to identify other
Microsoft and non-Microsoft opportunities
Partner with customer, the Microsoft Account Team and SHI Account
Team to prioritize and plan customer engagements that enhance
Microsoft and Non-MS program utilization
Collaborate with internal support teams to manage on going
services, one time engagements and other contractual
requirements
Manage and optimize renewals, upsells opportunities, cross sells or
encapsulating services like digital transformation, Cloud
Migration, ITAM
Conduct meetings through MS Teams and/or WebEx to communicate with
customers and internal teams and on occasion in person
Acquire accreditations and meet other training requirements
throughout the lifetime of the role
Create, Track and Update all activities in SHI's CRM system
Qualifications
Minimum 3 years' experience working with/managing projects
involving Software Licensing Agreements, Software Renewals and
Maintenance Management preferably Microsoft specific
4+ years of experience in consultative selling with proven customer
success results
Documented history of new business development
Some level of technical understanding of Microsoft Teams, and/or
Microsoft 365 and cloud options (Azure, AWS GCP)
Willingness and desire to engage with both Business Decision Makers
and IT Decision Makers.
Proficient in CRM
Proficiency in MS office tools - Outlook, Word, Excel, PowerPoint,
Teams
Experience working in a Team Selling environment
Experience working directly with the customer
Experience managing Microsoft Agreements as an LSP
Required Skills
Ability to build strong customer relationships that ensures account
retention and customer loyalty
Strong verbal and written communication on skills
Capacity to be a subject matter expert in multiple families of
solutions
Ability to recommend services that compliment and/or round out
proposed solutions
Ability to oversee solution implementations, managed services and
mitigate any challenges or escalations to ensure success
Excellent organizational and self-management skills
Results oriented and driven
Ability to articulate licensing information, renewal programs, true
up process and top-level service/solution discussions
Ability to working e---ectively within all levels of an
organization, both internally and externally
Capacity to be a Team player as an overlay
Exemplary time management, planning, and organization skills
Effective written, verbal, and presentation communication
abilities
Certifications Required
Required within 6 months of Hire include but are not limited
to:
Get Licensing Ready - multiple components
Microsoft Certified: Azure Fundamentals
Microsoft 900 365 Fundamentals
Unique Requirements
Position requires 25-50% travel to see customers
Extended hours are required to complete some special projects
25% additional travel for company meetings
Additional Information
The estimated annual pay range for this position is $80,000 -
$200,000 which includes a base salary and bonus. The compensation
for this position is dependent on job-related knowledge, skills,
experience, and market location and, therefore, will vary from
individual to individual. Benefits may include, but are not limited
to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran
Status.
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Category Inside/Outside Sales
Keywords: SHI GmbH, Clearwater , PubSec Microsoft Account Executive - Florida, IT / Software / Systems , Orlando, Florida
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